Access Control Servicing
For residential & commercial use
HN Storey provides comprehensive repair and preventative servicing for a full range of door types and manufacturers.
Our qualified technicians strive to provide the highest level of service in our industry.
Are certified by the ADSA and ADIA BS EN 16005 & B7036S
Have cleared criminal background checks and individually Security Screened to BS7858 Standard
Are trained to review potential safety / client risk management exposure
Are uniformed and professional in appearance
Arrive at your location in a clearly marked HN Storey Door service vehicle
Utilize computerized mobile despatch applications with access to client site history and company-wide inventory
Have been provided with extensive manufacturer training and internal cross-training on product types
Are provided with technical and safety continuing education seminars on a WEEKLY basis
Facility managers already know that calling the company who manufactured a door for service is a dead end – “mechanics” being dispatched from a network from their homes typically creates parts shortages and LONG wait times. These manufacturers may know how to run a factory, but service is not their business. HN Storey’s clients have come to expect and receive prompt response to service requests. We deliver on these expectations by:
Providing 24 hour emergency service – 365 days a year. No answering machines here – an operator is ready to take your emergency service call at ANY time.
Dispatching “after-hours” Emergency On-Call technicians from their home address to ensure the fastest response
Continually maintaining and upgrading our fleet of professional service vehicles
While same-day service is typical, Service Agreement clients are guaranteed specific response times depending on plan selected. ALL client calls are prioritized to ensure timely response to critical safety and security issues. Emergency service response is also available during regular business hours.
Service Management & Dispatching System
HN Storey utilizes computerized dispatch and GPS fleet routing software. This application streamlines workflow and provides network and mobile app information sharing and location based service histories.
HN Storey’s service vehicles are stocked with the most commonly required parts. We are also able to deliver parts directly to a site from any one of our supplier’s locations. We stock all makes and models of automatic door parts and have access to a wide range of hardware.
While others may need to order the part – we will typically have what you need in stock.
Call us: 0191 487 9511
Is at the heart of everything that we do & helps us to continue growing our business.
Our Accreditations and Suppliers
0191 487 9511
The North East Experts in Door Automation and Access Control. Piece of mind for your home or business.